Terms of Use

1. What this platform is

Grafta ("the platform") is a digital community noticeboard owned and operated by Khulisa Group (Pty) Ltd (registration number 2026/118730/07). It exists to allow people offering skills and people looking for help to find each other in their local community. By creating an account, publishing a listing or sending a contact request, you agree to these Terms.

2. Accounts

You may sign in with email, Google or Facebook. If you use Google or Facebook, their own terms also apply to that sign-in. Keep your account secure and tell us if you think someone else has used it. You can delete your account at any time from My Profile; see our Data Deletion page.

3. What Khulisa is not

• Grafta is a community noticeboard only.
• Khulisa is not an employer.
• Khulisa is not a labour broker.
• Khulisa is not a recruitment agency.
• Khulisa does not verify users.
• Khulisa does not verify qualifications.
• Khulisa does not verify experience.
• Khulisa does not verify references.
• Khulisa does not recommend any person.
• Khulisa does not guarantee availability, suitability, safety, payment or work quality.

4. Your responsibilities

Users are solely responsible for conducting their own checks before entering into any agreement. This includes verifying identity, references, qualifications and work permits where applicable, and obtaining a police clearance certificate where appropriate.

Users are responsible for agreeing payment, work conditions and complying with all applicable legal obligations, including labour, tax and immigration law.

If you arrange contact or work through WhatsApp, telephone or any other channel, that arrangement is between the users involved. Keep your own records and do not share sensitive documents unless you are sure it is necessary and lawful.

5. Listings and conduct

You must only post information that is true and accurate, and you must be 18 or older to publish a listing. Khulisa may remove listings that breach these Terms, are misleading, fraudulent, offensive, illegal, or otherwise inappropriate.

You may not use the platform to harass, threaten, discriminate, scrape contact details, send spam, impersonate someone, collect information unlawfully, or attempt to bypass security controls.

6. Privacy and contact details

Telephone numbers are stored privately and are only shared with another user once you have explicitly approved their request. See our Privacy Policy.

The current WhatsApp integration is manual. The app may open WhatsApp with a prepared message, but the user must review and send that message themselves.

7. Reports and moderation

If a listing or a person seems unsafe, offensive or misleading, you can report it. To report a listing, open the ⋯ (more options) menu on the listing and choose Report listing. To report someone you have been in contact with, use Report this person on the accepted contact request. You need to be signed in to report, and you can report each listing or person once.

Reports are private: we do not tell the person you reported who made the report. Our admins review every report. Reports about unsafe or threatening behaviour are sent to our team straight away. A listing reported by three different members is hidden automatically until an admin has reviewed it.

Khulisa may hide, edit, suspend or remove content or accounts where needed to protect users, comply with the law, or operate the platform responsibly.

If you are in danger, call SAPS on 10111 first.

8. Suspension and removal of accounts

We may warn, suspend or permanently remove any user, account or listing, with or without notice, if we reasonably believe they have breached these Terms, behaved in an abusive, threatening, violent, discriminatory or offensive way (including bad language), whether on Grafta or in dealings arranged through it, put anyone at risk, or acted unlawfully. Where it is safe to do so, we will tell you why and give you a chance to respond. A removed user may not create a new account without our permission. If you have been harmed or threatened, please also report it to the South African Police Service.

10. Intellectual property

Khulisa Group (Pty) Ltd owns the platform, its software, design, forms, workflows and documentation. You keep ownership of the listings, descriptions and photos you post. By posting them, you give Khulisa a non-exclusive, free licence to display, store and share them on the platform for as long as they are published, and for a reasonable time afterwards for backups and records.

11. Changes to these Terms

We may update these Terms. We will show the new effective date and tell members about significant changes before they apply.

12. Contact

Questions about these Terms: hello@grafta.co.za or our Contact Us page.

13. Governing law

These Terms are governed by the laws of the Republic of South Africa.